Support 2017-07-15T15:14:41+00:00

JangaFX Support & FAQ

Contact us here if you need direct support with your software, OR you’re asking about a general inquiry.

Direct Emails:

sales@jangafx.com

support@jangafx.com

Q: What is the cost of VectorayGen?

A: We sell monthly subscriptions or have it where you can buy the software outright for VectorayGen. Go to https://jangafx.com/purchase-vectoraygen/ for pricing information.

Q: What are the requirements for running VectorayGen?

A: We would say they are roughly the same requirements for running Unreal Engine 4.

Desktop or Laptop PC
Windows 7, Windows 8, or Windows 10.
Quad-core Intel or AMD processor, 2.5 GHz or faster.
NVIDIA GeForce GTX 500 series video card or higher.
8 GB RAM.

**WE CANNOT BE SURE THAT THE SOFTWARE WORKS ON AMD CARDS PROPERLY, PLEASE USE THE EVALUATION VERSION FIRST TO TEST WHETHER OR NOT IT WORKS**

The more recent your hardware, the better!

*You need to have the absolute latest graphics drivers for the software to run properly.

Q: Where can I find Documentation?

A: Our documentation is far from completion, but you can find it at http://docs.jangafx.com.

Q: How do I get a vector field into Unreal Engine 4?

A: Click the Generate File button in the Vector Field Options window. Once you generate your vector file you import it into UE4 through the content browser. and for more info on the process of using the vector fields or the software, please view this tutorial series: https://jangafx.com/vectoraygen-starter-tutorial-series/

Q: I can’t find my generated vector field file, where is it?

A: It’s in the folder that your vectoraygen.exe is in.

Q: Can I give my license key to someone else for them to use it?

A: No. It is prohibited by the EULA that you agree to. Doing so will result in your key and account being blacklisted.

Q: What is your privacy policy?

A: Our current privacy policy is:
We don’t sell any of your information.
We’ll never disclose your name, credit cards, or emails with anyone.
We use cookies on this website.

Q: Can I use VectorayGen for commercial purposes?

A: Yes, under the condition that you buy a license.

Q: What happens when I cancel my subscription?

A: When you cancel your subscription, or it is terminated, your license key will be active for the duration left of which you have paid for. Once your paid period ends, access to VectorayGen ends. You must reactivate your subscription, or buy another license to continue using the software.

VectorayGen not working properly? See if these solutions help you.

If none of these solutions work, please contact us using the contact us tab.

Problem: I can’t  get VectorayGen to run, It says “missing vulkan-1.dll”. 

Solution: If you’re missing Vulkan-1.dll, this means that you need to update your graphics drivers. If you update your graphics drivers, and it still doesn’t work, check this list to see if your GPU supports Vulkan. http://vulkan.gpuinfo.org/

Problem: VectorayGen says I’m missing VC Redist 2017 C++ headers or extensions.

Solution: Run the vc_redist.x86.exe that is included in the .zip folder you have downloaded.

If you find a bug, please report it using the bug report tab.

Thanks for taking the time for reporting a bug or issue!

Use the contact form below to send in a bug report!